Frequently Asked Questions

Quick answers to the most common questions about OwnLinker.

General

  • What is OwnLinker?

    OwnLinker is freedom infrastructure — direct infrastructure for creation, distribution, and monetization without intermediaries. Artists, labels, studios, and independent creators sell digital and physical products directly to their audience. It includes tools for drops, subscriptions, bundles, team management, a personal Studio, and more — all accessible from the Orbital Hub.

  • Is OwnLinker a streaming platform?

    No. OwnLinker is built around direct ownership and sales, not per-play royalties. When a fan purchases a product, they own it permanently. Creators earn directly from each sale.

  • How do I navigate OwnLinker?

    After logging in, you land on the Orbital Hub — your avatar is at the centre, with a search bar above and three planets: Ask (AI assistant), BAG (your library), and DROP ITEM (creator dashboard). Click any planet to open that section. On inner pages, the Orb Dock (top bar) gives you the same Hub button, avatar menu, Ask/BAG/DROP pills, and search without the full orbital view.

  • What is the Ask planet?

    Ask opens the OwnLinker Assistant — an AI chat that helps with platform features (Feed, BAG, Studio, Labs, selling, buying) and can also answer general questions.

  • Why does Linker ask me to complete my profile?

    Linker shows you in a social circle with DMs and tips, so you need a username, display name, and profile photo first. Bio and external links are optional. Use Edit profile from the gate or your avatar menu, then Linker opens automatically.

  • What are Feed and Signals?

    Feed (/feed) is where you discover creators and content. Signals is the live activity strip at the top of Feed showing recent drops, purchases, posts, and creator activity.

  • What is OwnLinker Labs?

    Labs lives in Studio and offers AI creative tools. AI Cover (generate album/product art from text) is live. AI Music, AI Video, and AI Voice are coming soon.

  • Who owns the rights to the content?

    Creators retain full ownership of their work. OwnLinker does not claim any rights over uploaded content. Buyers receive a license to use purchased content according to the terms set by the creator.

  • Is OwnLinker safe?

    Yes. Payments are processed via Stripe (PCI-compliant). User data is stored securely via Supabase with row-level security. All connections use HTTPS.

Store & Selling

  • How do I open a store on OwnLinker?

    Every account gets 1 free product slot. Open DROP ITEM (SELL) → Products to publish your first item. For more slots, upgrade to Starter (€10/mo, 5 slots), Pro (€20/mo, 15), or Scale (€40/mo, 30). Scale customers can add Capacity Packs (+10 slots, €10/mo each, up to 3). Manage billing in Settings → Billing.

  • What products can I sell?

    Audio (MP3, WAV, FLAC), Video (MP4, WebM), PDF documents, Images (PNG, JPEG, WebP), PASS (access-based products), STL files, ZIP archives, and physical merchandise with inventory management.

  • Can I set my own prices?

    Yes. You have full control over pricing for each product. The Studio also includes an AI price recommendation tool based on your product type and market data.

  • How do artists make money?

    Artists earn from sales and fan support. Checkout follows the platform gross-up model (payer pays base + 15%), while creator-side values are tracked in EUR and paid out through wallet/Stripe Connect. Collaborators receive their revenue share automatically.

  • Can I embed my store on my own website?

    Yes. In the SELL dashboard, go to the Embed section to get an iframe snippet or JavaScript widget that you can paste on any external website to display your store.

Drop Events

  • What is a Drop Event?

    A Drop is a scheduled product release with a countdown timer and limited quantity. Fans see the countdown on your public profile. When the timer reaches zero, the product goes on sale. When the set quantity sells out, the drop closes automatically.

  • How do I create a Drop?

    In the SELL dashboard, go to the Drops section. Set the product, release date/time, and available quantity. Save — the countdown is immediately visible on your public profile.

Bundles

  • What is a product bundle?

    A Bundle lets you group multiple products together at a discounted price. Buyers get more value in a single purchase, and you increase your average order value.

  • How do I create a Bundle?

    In the SELL dashboard, go to Bundles. Select the products to include, set the bundle price (usually below the sum of individual prices), add a name and cover image, and publish.

Creator Plans & Billing

  • What are the creator plans?

    Free: 1 slot (50 MB main file). Starter €10/mo — 5 slots, 100 MB. Pro €20/mo — 15 slots, 200 MB. Scale €40/mo — 30 slots, 500 MB. The SELL hub is free; you pay when you need more than your free slot.

  • What is a Capacity Pack?

    Capacity Packs are optional add-ons for Scale customers only: €10/month each, +10 product slots, up to 3 packs. If you cancel packs or downgrade, existing items stay listed but you may be over capacity until you remove items or upgrade.

  • How do I manage my subscription?

    Open your avatar menu → Settings → Billing. View your plan, upgrade, add Capacity Packs, or open the Stripe Customer Portal to update your card or cancel.

  • What happens if my payment fails?

    You get a 7-day grace period: products stay visible and fans can still buy. Update your card in the Stripe Customer Portal. After grace, new fan checkouts pause until billing is fixed. Nothing is deleted.

Fan Subscription Tiers

  • What are fan subscription tiers?

    These are plans you offer your audience (monthly/yearly) for exclusive perks — separate from creator plans, which is what you pay OwnLinker to sell.

  • How do I set up a fan subscription tier?

    In the SELL dashboard, open Subscriptions (when available). Create plans with name, price, interval, and perks. Fans subscribe from your public profile.

Studio

  • What is the Studio?

    The Studio is your personal creative hub, available as a slide-up drawer at the bottom of the screen. It includes Notes, Projects & Tasks, a Calculator, File Uploads, AI Custom Utilities, your Referral Dashboard, and App Shortcuts.

  • What are AI Custom Utilities?

    You describe your business type (e.g., restaurant, recording studio, gym) and the AI generates a custom utility tailored to your needs — for example, an inventory tracker for a restaurant, a session planner for a studio, or a cost calculator for a gym.

  • Is the Studio free?

    Studio is unlocked with a one-time €0.99 activation. After activation, your account includes 100 MB of private Studio storage and access to Studio tools.

OwnLinker ID

  • What is a OwnLinker ID?

    Your OwnLinker ID is a shareable digital identity card that includes your avatar, display name, username, store link, and a QR code. You can share it on social media, save it as an image, or print it.

  • How do I access my OwnLinker ID?

    Go to your public profile page (/u/username) and click the Share button. Your identity card will appear with options to copy the link, share natively, or download the card.

Referral System

  • How does the referral system work?

    Every user gets a unique referral code. Share your referral link. When someone signs up using your link, you earn credits. When they subscribe to a paid creator plan (e.g. Starter at €10/mo) using your link, you earn €5 bonus credits.

  • Where do I find my referral code?

    Open the Studio drawer (bottom of the screen) and go to the Referral section. Your unique code and shareable link are displayed there, along with your earned credits and referral history.

Team / Collab

  • What is Team / Collab?

    Team / Collab is the section for both team management (labels, agencies) and product collaborations. From here you can create a team, invite members with specific roles (owner, admin, member), and manage Share In / Share Out collaborations on products.

  • How do Share In and Share Out work?

    Share In means another creator shares revenue with you on their product. Share Out means you share revenue from your product with another creator. Revenue is split automatically on every sale according to the agreed percentage.

Tips & Fan Support

  • What is a Tip?

    A Tip is direct fan support with no product attached. Fans can support in EUR (Stripe) or OLcoin (wallet). The payer-side amount follows base + 15% checkout gross-up, and the creator-side amount is recorded in SELL analytics/history.

  • Do fans need an account to tip?

    No. Tips can be sent without a OwnLinker account. Only a valid credit or debit card is required.

  • Where do I see my received tips?

    Go to SELL → Tips in your creator dashboard. You'll see the total amount, total count, and a list of individual tips with amounts, messages, and dates.

Creator Posts

  • What are Creator Posts?

    Creator Posts are text updates published on your public profile page. They can be public (visible to everyone) or subscriber-only (visible only to fans with an active paid subscription). Create and manage posts from SELL → Posts.

  • Who can see subscriber-only posts?

    Only fans who have an active paid subscription to your account can see subscriber-only posts. Other visitors see that the post exists but cannot read the content.

Mailing List

  • How does the Mailing List work?

    On your public profile, fans see a subscription banner. They enter their email (and optionally their name) and click Subscribe. Their email is added to your personal mailing list, which you can view, manage, and export as CSV from SELL → Mailing List.

  • Can I export my mailing list?

    Yes. In SELL → Mailing List, click Export CSV to download your full subscriber list. The CSV can be imported into any email marketing platform (Mailchimp, Brevo, ConvertKit, etc.).

Analytics

  • What does the Analytics Dashboard show?

    The Analytics tab in SELL shows five KPI cards (Total Revenue, Total Sales, Tips Received, Active Products, Mailing List size), a monthly revenue bar chart for the last 6 months, your Top 5 products by revenue, and revenue broken down by product type.

  • Is the analytics data real-time?

    Yes. Analytics data is fetched live every time you open the Analytics tab. There is no delay.

Pre-orders

  • What is a Pre-order?

    A Pre-order lets you accept payment immediately for a product that will be delivered on a future date. When creating a product, enable the Pre-order toggle and set a delivery date. Buyers pay now and the product is added to their Vault, accessible once the delivery date arrives.

  • What is the difference between a Pre-order and a Drop Event?

    With a Pre-order, payment is taken immediately when the fan buys. With a Drop Event, the product only goes on sale at a specific date and time — no payment is taken until then.

Payments

  • How do payments work?

    Payments are processed securely via Stripe and wallet flows. For EUR checkout and OLcoin top-up/support, payer-side charges follow base + 15% gross-up. Creators withdraw eligible EUR earnings through Stripe Connect, typically within 3-5 business days.

  • Can I resell products?

    Some products allow licensed resale, defined by the creator. When resale is enabled, buyers can resell their purchased copy to other users, with a portion going back to the original creator.